Thomann live chat - šŸ§” Ordered a Harley Benton from Thomann.. [Update: it arrived..]

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Ordered a Harley Benton from Thomann.. [Update: it arrived..]

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I have a burning question about my order!

You can pre-order before they are sold out again.

  • This person was willing to help, and got the customer service manager to review the case and continue looking into options, but remember, at this point the guitar was already being transported back to me unrepaired.

  • And if you think this is bad, bear with me.

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I was reluctant to comply, but after checking that they still had units in stock, I sent it back.

  • That person just ignored the whole conversation which at the time already had been looked at by Duesenberg, who were helping , and regardless of that, they just issued a credit note, and sent me the guitar back, saying: "The service have advised that the guitar has been checked and no fault could be found, the frets sit higher on this guitar and due to preference some customers do not like this feature with this model of guitar.

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