Most of the copy and resources you use on your normal website can also be used on the mobile version.
Thanks to the API provided by companies like , , , and , your developers will only need to integrate a few lines of code into your website and you are done.
You can also choose to hide the bot completely when the agents are not working but then you miss the chance to reach the customers with the automated answers as well.
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For example, a shop may offer both online and offline options for different customers to maximize the number of sales.
Different groups will look to different channels.