Contact these people to determine if they can be of help.
If a customer follows up or messages you again, the system will automatically open the ticket once more.
By having an active account that manages a Facebook page request help through the business chat, it adds some legitimacy to the request to re-enable the other account.
Check the image below out.
An alternative is to use native web chat, which will allow anyone to talk to the page without having to sign into a Facebook account.
Important Next Steps Step 7: Facebook live chat lead generation and opt-in invitations A customer or prospect chatting on your website is actively engaged with your business.